9wiket Privacy Policy

9wiket collects personal information in several ways: directly from you when you register an account or make a transaction, automatically through your use of the platform, and from third-party service providers involved in payment processing and identity verification. We collect only the data that is necessary to deliver our services, maintain security, and comply with applicable obligations.

1.1 Account Registration Data

When you create a 9wiket account, we collect the following registration information:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi city)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

To comply with age verification and anti-money-laundering requirements, we may request the following documents:

• National ID card (NID) or passport scan
• Proof of address (utility bill, bank statement dated within 90 days)
• Selfie or live photo for liveness verification
• Payment method ownership proof (screenshot of bKash, Nagad, or Rocket account registered in your name)

1.3 Financial Transaction Data

Every deposit and withdrawal processed through 9wiket generates a transaction record. This includes:

1.4 Betting & Gaming Activity Data

We maintain a complete record of your activity on the 9wiket platform, including sports bets placed (cricket, football, kabaddi), casino game sessions, crash game rounds, bingo tickets, bet amounts, outcomes, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

1.5 Technical & Device Data

When you access 9wiket, our servers and analytics tools automatically collect certain technical information:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and features used
• Referral source (how you arrived at the 9wiket website)

9wiket processes your personal data on the basis of contractual necessity (to operate your account and deliver our services), legitimate interests (to secure the platform and prevent fraud), legal obligation (to comply with applicable financial and regulatory requirements), and, where applicable, your explicit consent (for non-essential marketing communications).

2.1 Service Delivery

Your registration and account data is used to create and maintain your 9wiket account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, settle bets and casino game outcomes, and provide you with access to the full range of 9wiket services including cricket betting, slots, crash games, and live casino.

2.2 Identity Verification & Fraud Prevention

KYC documents and transaction data are used to verify your identity, confirm your age (18+), prevent money laundering, detect fraudulent activity, identify multi-account behaviour, and comply with our obligations under applicable financial integrity standards. We use automated screening tools as part of this process; where automated decisions materially affect your account, you have the right to request human review.

2.3 Responsible Gaming Monitoring

Your gaming activity data — including session lengths, deposit frequency, bet sizes, and loss patterns — is analysed by our responsible gaming systems to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, 9wiket may proactively reach out with responsible gaming information or apply account-level safeguards in accordance with our Responsible Gaming policy.

2.4 Customer Support

When you contact 9wiket's support team at [email protected], we retain records of your communications — including the content of messages, timestamps, and any attachments — for the purpose of resolving your enquiry and improving our support quality. Support records are retained for 2 years from the date of last communication.

2.5 Marketing Communications

With your explicit opt-in consent, 9wiket may send you promotional communications about new games, deposit bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh offers, BPL cricket specials), and platform updates. You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9wiket does not sell your personal data. We share data with third parties only to the extent necessary to operate the platform, comply with legal obligations, and protect the integrity of our services. All third-party service providers with whom we share data are bound by contractual data protection obligations.

3.1 Game Providers

To deliver casino games and crash game content, 9wiket integrates with game studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a session token and anonymised player identifier sufficient to launch and settle game sessions. They do not receive your full name, address, or payment details.

3.2 Payment Processors

Deposit and withdrawal transactions are processed through third-party payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These processors receive only the transactional data required to complete the financial instruction — they do not receive your full gaming history or KYC documents.

3.3 Identity Verification Services

KYC document verification may be conducted using third-party identity verification services. These services process the documents you submit and return a verification result to 9wiket. Document data shared with verification providers is subject to those providers' own data protection policies, which 9wiket has reviewed and confirmed meet acceptable standards.

3.4 Legal & Regulatory Disclosures

9wiket will disclose personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by a valid legal order, court judgment, or applicable law. Where we are permitted to do so, we will notify you before making such a disclosure. We will never disclose data to third parties on an informal or voluntary basis outside of these circumstances.

9wiket uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with our website. A cookie is a small text file stored on your device by your browser when you visit a website. 9wiket uses the following categories of cookies:

4.1 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide cookie management tools in their privacy or settings menus. Disabling strictly necessary cookies will prevent you from logging in and using the 9wiket platform. Disabling analytics or marketing cookies will not affect your ability to use any core platform features.

4.2 Third-Party Analytics

9wiket may use third-party analytics services to collect aggregated, anonymised data about platform usage patterns. These services do not receive individually identifiable personal data — only anonymised session metrics. We use this data to improve platform performance, identify technical issues, and enhance the overall player experience.

9wiket retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal, financial, and compliance obligations. We do not retain data beyond these defined periods. Once a retention period expires, data is securely deleted or anonymised.

5.1 Retention Schedule

• Active account data: Retained for the lifetime of your account.
• Post-closure account data: Retained for 5 years after voluntary account closure to satisfy anti-money-laundering record-keeping requirements.
• KYC documents: Retained for 5 years post-closure or as required by applicable law, whichever is longer.
• Financial transaction records: Retained for 7 years from the date of the transaction.
• Betting and gaming history: Retained for the duration of the account plus 3 years post-closure.
• Support communications: Retained for 2 years from the date of last contact.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn.

5.2 Storage Location

9wiket's servers and data infrastructure are maintained in secure data centres with physical access controls, redundant power supplies, and regular security audits. Data transmitted between Bangladesh and our servers is protected by SSL/TLS encryption as described in Section 7 of this policy.

As a 9wiket player, you hold a number of rights over your personal data. These rights are not absolute — they are subject to limitations where retention is required by law or where exercising a right would prejudice the legitimate interests of 9wiket or third parties — but we take them seriously and will respond to all requests promptly.

6.1 Right of Access

You have the right to request a copy of the personal data 9wiket holds about you. We will provide this within 30 days of receiving a verified request. Access requests must be submitted to [email protected] with the subject line "Data Access Request" and sufficient information to verify your identity.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update basic account details (such as email address or phone number) directly from your account settings. For corrections to identity documents or date of birth, please contact [email protected].

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Erasure requests will be assessed against our legal retention obligations — data required for financial compliance or ongoing dispute resolution cannot be deleted until the applicable retention period expires.

6.4 Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. To opt out of marketing communications from 9wiket, contact [email protected] with the subject line "Marketing Opt-Out". We will process your request within 10 business days.

6.5 Right to Withdraw Consent

Where 9wiket processes your data on the basis of your consent (for example, for marketing communications or non-essential analytics cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

9wiket employs a layered approach to data security, combining technical controls, access management policies, and operational procedures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

7.1 Technical Controls

• SSL/TLS Encryption: All data in transit between your device and 9wiket's servers is encrypted using SSL/TLS protocols.
• Password Hashing: Account passwords are stored as salted cryptographic hashes — never in plain text. Even 9wiket staff cannot read your password.
• Firewalls & Intrusion Detection: Our server infrastructure is protected by firewalls and automated intrusion detection systems that monitor for anomalous access patterns.
• Access Controls: Internal access to personal data is strictly role-based. Staff can access only the data required for their specific job function. All internal data access is logged and auditable.
• Regular Security Audits: 9wiket's technical infrastructure is subject to periodic security reviews by our internal team.

7.2 Reporting a Security Concern

If you discover or suspect a security vulnerability in the 9wiket platform, or if you believe your account has been compromised, please report it immediately to [email protected]. We investigate all credible security reports as a priority and will acknowledge receipt within one business day (Bangladesh Standard Time, UTC+6).

9wiket reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal standards. When we make material changes to this policy, we will update the "Effective Date" at the top of this page. We recommend that you review this page periodically to remain informed of how we handle your personal data.

8.1 Notification of Changes

For material changes that significantly affect your rights or the way we use your data, 9wiket will provide notice through at least one of the following channels: an in-platform notification displayed when you next log in, or a direct email to the address registered on your account. Continued use of the 9wiket platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.

8.2 Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 9wiket handles your personal information, please contact us directly. Our team is available to respond to all privacy-related queries during Bangladesh Standard Time (BST, UTC+6) business hours.

Contact: [email protected]